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Shipping Policy and Commonly Asked Questions

To better understand how we serve you, read answers to questions we commonly receive from customers. If your question isn’t listed, please contact us today to receive a quick response. We’re happy to answer any questions you have about our business and what we offer.

Q: What is your shipping policy?

We currently offer standard free shipping every day on U.S. orders shipping - applies to the 48 contiguous states (excluding Alaska, Hawaii, and all offshore United States territories and possessions, which include: American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.)

Most standard orders ship within 1-2 business days. Your final shipping cost be available to you during checkout. Please note, some items may require a longer ship-out and/or delivery timeframe.

Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. Currently, we are unable to provide the option to choose your carrier of choice.

We will provide tracking information when you order ships. 

Q: How do I know my credit card information is secure on FixFind, Inc.?

Protecting your credit card information is of the utmost importance to us. FixFind, is built on the Shopify platform, which has the highest level of security certification: certified Level 1 PCI DSS compliance. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information.

FixFind, Inc. uses a 256-bit SSL certificate to establish a secure, encrypted connection between your computer and our servers. This connection protects your sensitive data - including content, credit card information, and transaction information — with the same level of security used by banks.

Q: How do I know you received my order?

Once you placed an order on FixFind, you will receive a confirmation email stating that we received your order.  

Q: How can I track my order?

Once your order is shipped, you will receive an email stating that your order is on its way. The email will provide tracking information allowing you to track your order with the carrier.

Q: What is your cancellation policy?

Orders may be canceled on or before 11:30 a.m. on the day it is placed. Cancellation requests that have not shipped will be honored.  If the order has shipped, our standard return policy applies.

Q: What is your return policy?

If an item you purchased arrives defective or damaged, or is different than what you ordered, we apologize and will do whatever we can to ensure your satisfaction. Please contact us at to resolve the issue. We’re happy to ship you the correct item and arrange for you to return the original item by providing a return label.

We accept returns within 14 days of the original purchase date to our warehouse located at 1460 Lake Drive West, Chanhassen, MN 55317.

You are responsible for return shipping charges, except when the product purchased was received defective or damaged, or is different than what you ordered. Returned items should be sent to the shipping address listed above in the original packaging, and with the original shipping documentation.

Unopened and undamaged returned items will receive a full refunded if received in working condition within 14 days of the original purchase date. The refund amount may vary for opened items, depending on the reason for your return and the working condition upon receipt of the returned item.

What is the best way to contact FixFind, Inc.?